Career History

• Led a team of professional services consultants across EMEA, ensuring smooth customer onboarding and consistent value delivery for enterprise and strategic clients.

• Managed hiring, resource allocation, and time forecasting to optimize team efficiency.

• Improved employee onboarding and fostered career development for implementation consultants.

• Handled operational escalations to ensure seamless project execution.

• Led a project to enhance SaaS delivery processes, reducing implementation lead time by 20% and achieving a 91% customer satisfaction compliance score.

• Oversaw business value realization for high-value public sector projects.

• Acted as a key liaison between clients and operations teams during Voice of the Citizen initiatives in the Middle East.

• Built and managed a skilled team, setting clear directions while hiring, coaching, and maintaining performance levels.

• Supervised pre-sales engineers, business development executives, and project managers to ensure successful execution of automation solutions and software implementations for a $10M project portfolio.

• Managed project deliverables, collaborating with internal teams, external suppliers, and partners to meet client expectations using top-tier technologies.

• Provided supply chain operational support and maintenance for a fully automated robotics fulfillment center, monitoring and reporting performance metrics and sales forecasts.

• Developed and implemented client attraction strategies, built corporate relationships, and ensured high-quality after-sales support and maintenance contracts.

• Expanded the company's service portfolio and identified potential partnerships.

• Led pre-sales, sales, and implementation cycles from initial contact to project closure across all unit practices.

• Strategic Leadership & Business Management – Executive decision-making, organizational leadership, and corporate strategy.

• Finance, Operations & Supply Chain – Financial analysis, risk management, process optimization, and digital transformation.

• Marketing, Innovation & Growth – Brand management, customer strategy, entrepreneurship, and business development.

• Global Business & Technology Trends – International markets, economic insights, AI, big data, and digital disruption.

• Negotiation, Influence & Networking – High-stakes negotiation, stakeholder management, executive presence, and peer networking.

• Developed and implemented supply chain improvement and digitalization strategies for public and private sectors.

• Led major projects, managed diverse teams, and ensured timely execution.

• Conducted international benchmarking, feasibility studies, and global supply chain optimization.

• Engaged with key stakeholders, led steering committee meetings, and ensured compliance through reporting and audits.

• Pitched and implemented innovative digital solutions in collaboration with ministries and authorities.

• Led multiple successful Infor WMS implementations in logistics, coordinating project teams.

• Conducted client information gathering to define project goals and estimate technical requirements.

• Supported business development by proposing innovative solutions and maintaining client communication.

• Managed projects within budget, scope, and timeline, addressing risks and issues through client meetings.

• Contributed to analysis, data gathering, client support, consulting, innovation, software testing, and training.

• Documented client requirements, created user manuals, and conducted training for clients and internal teams.

• Provided logistics and warehouse consulting, including WMS implementation, integration, training, and post-go-live support.

• Collaborated with facility design consultancies to optimize storage, reduce costs, and balance inventory.

• Foundations of Engineering & Problem-Solving – Learn core principles of engineering, mathematics, and physics to solve complex industrial problems.

• Manufacturing & Production Systems – Understand manufacturing processes, production systems, quality control, and process optimization techniques.

• Operations Research & Optimization – Apply mathematical models, algorithms, and optimization methods to improve operational efficiency.

• Supply Chain & Logistics Management – Study supply chain design, inventory management, distribution, and logistics to enhance business operations.

• Human Factors & Ergonomics – Learn about human-centered design, ergonomics, and workplace safety to optimize employee performance and well-being.

• Engineering Economics & Project Management – Develop skills in cost analysis, budgeting, and managing engineering projects, ensuring cost-effective and timely delivery.